How Lawft Solves the Biggest Operational Challenges Facing Modern Law Firms
Running a successful law firm today requires juggling countless moving parts—from client communications and case management to billing and compliance. Many firms find themselves drowning in administrative tasks that pull attorneys away from what they do best: practicing law. Lawft, a comprehensive legal practice management platform, addresses these pain points with intelligent automation and streamlined workflows designed specifically for legal professionals.
The Dashboard Dilemma: Information Overload vs. Strategic Oversight
The Problem: Partners and attorneys often struggle to maintain visibility across their practice. Important deadlines slip through the cracks, KPIs go untracked, and critical information gets buried in disparate systems.
Lawft’s Solution: The customizable dashboard serves as your firm’s command center, presenting only the most relevant information for each user. Track upcoming events, outstanding invoices, recent messages requiring attention, client file uploads, returned signatures, time tracking progress, and KPI goals—all in one organized view. Like a well-organized desk, everything has its place and purpose.
Case Management Chaos: When Organization Breaks Down
The Problem: Traditional case management often relies on static file structures and manual updates, making it difficult to track case progression and trigger necessary actions at the right time.
Lawft’s Solution: The cases module goes beyond simple file storage with intelligent case timelines that don’t just show when stages began and ended—they actively trigger automated workflows. These case stage changes can automatically initiate follow-up sequences, document generation, client communications, and billing processes, ensuring nothing falls through the cracks.
The Client Feedback Void: Flying Blind on Client Satisfaction
The Problem: Law firms often discover client dissatisfaction too late, missing opportunities to address concerns before they escalate or to capitalize on positive experiences for marketing purposes.
Lawft’s Solution: Multiple feedback mechanisms provide real-time insights into client sentiment:
Automated Review Management: Send customized review requests to Google, Yelp, Avvo, and other platforms with intelligent follow-up cadences that stop once the client responds
Net Promoter Score (NPS) Surveys: Automated quarterly, monthly, or case-closure surveys provide quantitative feedback on client satisfaction
Sentiment Detection: Every incoming message receives an automated sentiment analysis with red, yellow, or green scoring, alerting you to potential issues before they escalate
Document Management Nightmares: Finding Needles in Haystacks
The Problem: Legal professionals spend hours searching through documents, often missing critical information buried in lengthy files or failing to identify important connections between different documents.
Lawft’s Solution: Advanced document intelligence transforms how firms handle files:
OCR-Powered Search: Every uploaded document undergoes optical character recognition, making all content searchable regardless of format
Timeline Generation: Automatically extract dates and events from documents to create chronological case timelines
Entity Extraction: Identify every person or organization mentioned across documents to ensure no potential witness or party is overlooked
Discrepancy Detection: AI analyzes multiple statements, depositions, and affidavits to flag inconsistencies that could impact your case strategy
Document Summaries: Generate concise summaries of lengthy documents to quickly understand key points
Contact Management Confusion: Losing Track of Key Relationships
The Problem: Legal cases involve numerous contacts beyond the primary client—medical providers, court personnel, expert witnesses—and important relationship details often get lost or forgotten.
Lawft’s Solution: The robust contact management system includes “key contacts” functionality, allowing you to maintain detailed information about secondary contacts within organizations. Remember which person handles medical records requests, track the preferred court reporter in specific jurisdictions, and maintain relationships that impact case success.
Scheduling Struggles: Coordination Across Complex Calendars
The Problem: Coordinating meetings across multiple attorneys, staff members, and external parties often involves endless email chains and scheduling conflicts.
Lawft’s Solution: Smart calendar features streamline scheduling:
Team Availability: Automatically find free time slots that work for multiple internal team members
Google Calendar Integration: Sync external calendars to see true availability
Firm Calendar: Share firm-wide updates and events without cluttering individual calendars
Communication Chaos: Scattered Conversations and Security Concerns
The Problem: Client communications spread across email, phone, text, and in-person meetings, making it difficult to maintain complete records while ensuring security and privilege protection.
Lawft’s Solution: Centralized communication tools keep everything organized and secure:
Lawft Email: Automatically routes all case-related email correspondence to the correct case file
Secure Messaging: Client communications remain within the platform, protecting attorney-client privilege
Text Integration: Send urgent updates via text while maintaining case records
Fax Capabilities: Handle medical records and court documents that still require fax transmission
Task Management Tangles: Delegation and Accountability Issues
The Problem: Law firms often struggle with task delegation, tracking progress, and maintaining accountability across teams, especially when working with paralegals, interns, and support staff.
Lawft’s Solution: Advanced task management features enable efficient delegation and tracking:
Group Assignment: Assign tasks to specific teams like paralegals or interns, not just individuals
Sub-task Creation: Break complex projects into manageable components
Progress Updates: Team members can comment on tasks to show progress without changing descriptions
Due Date Management: Clear deadlines with tracking capabilities
Billing Complexities: Multiple Models, Manual Processes
The Problem: Different practice areas and client preferences require various billing models, but most systems force firms into rigid structures that don’t match their business needs.
Lawft’s Solution: Flexible billing accommodates multiple models within a single platform:
Flat fee arrangements
Hourly billing against standard retainers
Evergreen retainers with automatic replenishment
Contingency fee structures
Subscription-based monthly billing
Sophisticated trust accounting with temporary fund designation for funds held but never earned
Time Tracking Troubles: Capturing Billable Hours Accurately
The Problem: Attorneys often forget to track time or spend significant time at the end of each day trying to reconstruct their activities, leading to lost billable hours and frustrated clients.
Lawft’s Solution: Intelligent time capture recognizes when you’re entering case notes or call logs and automatically suggests time entries, reducing the administrative burden while improving accuracy.
Court Document Processing Headaches: Manual Data Entry and Missed Deadlines
The Problem: Court setting notices arrive by mail or fax, requiring manual review and calendar entry, which creates opportunities for errors and missed deadlines.
Lawft’s Solution: Automated court document processing streamlines deadline management:
Intelligent Document Recognition: Upload court setting notices and Lawft automatically identifies important dates and events
Suggested Calendar Entries: The system suggests all relevant calendar entries based on the court document
One-Click Confirmation: Simply confirm the suggested events to automatically populate your calendar
Form Management Frustrations: Inefficient Client Data Collection
The Problem: Gathering comprehensive client information often involves multiple rounds of communication, incomplete forms, and questions about data accuracy.
Lawft’s Solution: Digital forms with built-in verification streamline client intake:
Electronic Signatures: Clients can sign forms digitally
Attestation Features: Clients verify information accuracy with electronic confirmation
Automated Follow-up: Incomplete forms trigger automatic reminders
Automation Deficits: Repetitive Tasks Consuming Valuable Time
The Problem: Legal work involves numerous repetitive administrative tasks that pull attorneys away from higher-value activities, while manual processes create opportunities for errors and oversights.
Lawft’s Solution: The comprehensive automation engine allows any trigger to initiate multiple actions based on time passage, case stages, or other conditions. Create practice area-specific workflows that ensure consistent service delivery across all cases while freeing staff to focus on substantive legal work.
Integration Inefficiencies: Disconnected Financial Systems
The Problem: Managing firm finances across multiple platforms creates reconciliation headaches and increases the risk of accounting errors.
Lawft’s Solution: QuickBooks integration streamlines financial management:
Payment Processing: Accept payments through the Intuit gateway
Account Reconciliation: Automatically sync operating and trust accounts
Multiple Account Support: Handle multiple operating accounts seamlessly
Conclusion: Transforming Legal Practice Through Intelligent Technology
Lawft addresses the fundamental challenge facing modern law firms: how to maintain high-quality legal services while managing increasingly complex operational demands. By automating routine tasks, centralizing information, and providing intelligent insights into case progression and client satisfaction, Lawft enables legal professionals to focus on what they do best—practicing law.
The platform’s strength lies not in replacing human judgment but in augmenting it with technology that handles the repetitive, administrative aspects of legal practice. This creates a “floor for service” that ensures consistent, high-quality client experiences while giving attorneys the tools and insights they need to make strategic decisions about their cases and their practice.
For law firms ready to move beyond survival mode and toward strategic growth, Lawft offers a comprehensive solution that scales with their success while maintaining the security and compliance standards the legal profession demands.